Visiting a spa or a salon is supposed to be a great experience all around, but the client, doesn’t always know what to expect. The therapist, on the other hand also expect a certain degree of understanding and co-operation  from the client, which is unaware of what her responsibilities are suppose to be. In the Beauty industry the therapist is in a giving, caring environment and the client in a receiving, relaxing environment. Here are some simple rules that will enable both parties to perceive each visit as, most enjoyable.


You have the right to know!

  • Spa policies should be available at the time of booking (e.g. Would I be charged full or half prize when canceling my appointment)
  • Personnel should be courteous and friendly
  • Personnel should have a form of tertiary education, which can be anything from two to three years or even four. A product house certificate does not necessarily mean they are qualified Somatologists(a new name for beauty therapy)
  • You must be asked to complete a client consultation card, so that any medical condition would be known to the therapists
  • You should be offered a brief explanation of the treatment that is being administered
  • Answers should be provided to any questions you may have about your treatment, the products used, maintaining results, and even after effects which might occur e.g. redness for one hour, if redness prolong there might be a problem.
  • You should receive your full treatment time, unless you are late, you will receive this information in the menu(pricelist)
  • A therapist of the same gender should be available if you are uncomfortable with one of the opposite sex – yes men have already been trained in this profession.
  • You have the right to be draped/covered at all times, with only the area of your body that is being worked exposed to the therapist.
  • Most spa/salons have a reminder policy that will enable you to receive a sms or a call the day before.


  • Before you book a treatment, be sure you know as much as possible about the treatment. Ask, ask, ask and learn as much as you can. E.g. should I wear a bikini or g-string, do you provide me with a robe, and do I have to bring open shoes for my pedicure? Do I need to shower before my treatment? etc.


  • Book for all your treatments, don’t arrive and decide you would like to add a eyebrow wax or tint and didn’t book for it, because this would cause your appointment time to extend and only make your therapist nervous for she is already thinking about the next client waiting for her. Rather make another appointment even if it is for later in that same day, enabling your therapist to give you her full attention.
  • Be on time for your appointment
  • Be courteous toward the staff
  • Be honest in filling out the medical evaluation sheet
  • Ask questions of the therapist, (if she can not answer, she is not qualified)
  • In order to reach the goals you set out to achieve, be sure to follow your therapist’s instructions completely
  • Buy the treatment series. It will save you money and will assure that you follow through with your intention, and might avoid an allergic reaction.
  • Let your therapist know if her touch is to rough or too light, if the music is too soft or too hard, if the water is to hot or too cold, after all you are there to enjoy the treatment.

Beauty salons are not what they use to be. They are much more scientific and there aim is indulgence. May your next visit to your favorite salon or spa be one with a more informative approach enabling your therapist to deliver the full benefit of the treatment, for you.

Adrie Smal

Head of department Cosmetology and Somatology


HANNELORE R. L & REINHARD R. B.    2003.   The Spa Encyclopedia: A guide to treatments and their benefits for health and healing.   New York: Thomson. 147p.